INTERNATIONAL SHIPPING AND PROCESSING TIME
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page. All relevant import taxes and duties will be included in the final purchase price.
We do not offer free return shipping for international orders. See below for our full policy.
We process and ship orders from our New Jersey warehouse Monday through Friday. Shipping time for custom or personalized pieces may take longer, details of which can be found in the product description or your order confirmation. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."
We currently offer secure one-step checkout with credit card and Paypal for international orders. If your billing address is located in a country that we do not ship to, PayPal will be the only option at checkout. Payment is accepted in US dollars at the time of purchase. Duties and taxes are added to the shipping fee, unless otherwise stated.
SHIPPING METHODS AND FEES
We currently offer UPS Worldwide to the following countries: Australia, Canada, China, France, Germany, Hong Kong, UAE, Saudi Arabia, Singapore and United Kingdom and 150 more.
USPS First Class Mail International Worldwide Expedite to Canada: $20 shipping charge BEFORE DUTIES AND TAXES. After your order is fulfilled, it will generally take 2-10 business days to arrive. You will receive a shipping confirmation email when the order has left our facility. This shipping method includes tracking and delivery information.
Please Note: Sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
INTERNATIONAL RETURN POLICY
We happily accept unworn merchandise with tags attached within 30 days of the ship date for a full refund or credit for all qualifying orders. All international orders need a Return Merchandise Authorization (RMA) code. To obtain an RMA code, email email@example.com with your name, order number, and items you’ll be returning.
Please note that we do not offer free shipping for international returns. Customers are responsible for return shipping, duties, taxes and fees.
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and cannot be returned.
Items purchased on sale and marked as FINAL SALE cannot be returned.
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.
RETURN SHIPPING PROCESS
We do not offer free shipping for international returns.
TTo authorize a return, please email firstname.lastname@example.org for an RMA code number. Your original invoice and RMA code number must be included with your return. Please mark the appropriate return code(s) on your invoice.
We do not offer free return shipping for international orders. You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package
Please address all returns to:
You will receive an email notification from Alily Jewelry when we receive and process your return. Please allow up to 20 days for your return to be processed.
Vault Points are not refundable. If you return an order, the Vault Points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total return.
PRICES ARE SUBJECT TO CHANGE
Alily Jewelry gladly honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to email@example.com within the seven-day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.